Shipping policy

Shipping Policy – Whisker Lounge London Pet Food & Supplies

We use DPD and Royal Mail to fulfil orders. 

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ZONE 1 — MAINLAND UK
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- Royal Mail Tracked: £2.00 | 2–3 working days (up to 20kg)
- DPD Single Item: £6.97 | 1–2 working days (up to 30kg)
- DPD Multi-Item: £4.32 per parcel | 1–2 working days
- Free Standard Shipping on orders over £30 and for UK customers only. 

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ZONE 2 — CHANNEL ISLES (GY, JE)
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- DPD Single Item: £36.01
- DPD Multi-Item: £23.74 per parcel
Note: Parcels to Channel Isles may be subject to local customs duties
payable by the recipient.

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ZONE 3 — SCOTTISH HIGHLANDS, ISLANDS & ISLE OF MAN
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Postcodes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63,
KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 (Scottish Highlands)
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA41-49, PA60-78,
PH42-44, ZE1-3 (Scottish Islands) | IM1-9 (Isle of Man)

- DPD Single Item: £24.71
- DPD Multi-Item: £16.21 per parcel
Note: Isle of Man parcels may be subject to local customs duties
payable by the recipient.

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ZONE 4 — NORTHERN IRELAND (BT1-99)
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- DPD Single Item: £21.15
- DPD Multi-Item: £13.85 per parcel

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EUROPEAN UNION
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- Standard International: £23.99 | 7–20 working days

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INTERNATIONAL (US, AU, CA, UAE & more)
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- Standard International: £23.99 | 7–20 working days

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ADDITIONAL CHARGES & SURCHARGES
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- London Congestion Zone surcharge (postcodes starting with E, EC,
  N, NW, SE, SW, W): £1.50 per parcel
- Oversized parcel surcharge: £25.00 per parcel
- Oversized item (max 30kg, 100cm length, 100x60x70cm /
  230cm girth): £30.00 per parcel
- Irregular/non-standard shaped parcel: £15.00 per parcel
- Failed DPD collection attempt: £20.00 per occurrence
- Returns: Same rate as outbound shipping + £3.00

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GENERAL NOTES
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- Delivery times are estimates and may vary due to carrier delays,
  customs processing, or busy periods.
- We are not responsible for customs duties or import taxes on
  international orders.
- A tracking number will be provided where applicable.
- If your order falls into a surcharge zone, we will contact you
  before processing to confirm any additional costs.
- For shipping queries, contact us at helpme@cubezsolutions.co.uk.

Operated by Cubez Solutions Ltd (Company No. 13998385)
Unit G Cedar Court, Walker Road, Coalville, Leicestershire, LE67 1TU
United Kingdom.