Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpme@cubezsolutions.co.uk. Please note that returns will need to be sent to the following address: Unit G Cedar Court, Walker Road, Coalville, Leicestershire LE67 1TU 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. For items that are faulty, damaged, or not as described, we will cover the full cost of return shipping as required by the Consumer Rights Act 2015. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helpme@cubezsolutions.co.uk.


Damages and issues
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, you must notify us within 48 hours of delivery by emailing helpme@cubezsolutions.co.uk with a description and photo of the issue, so that we can evaluate the issue and make it right. Please keep all original packaging until the issue is resolved.


Exceptions / non-returnable items
Certain types of items cannot be returned, including: frozen or chilled food products, opened or partially consumed perishable goods, clearance or sale items, custom products (such as special orders or personalized items), personal care goods (such as beauty products), and hazardous materials (flammable liquids or gases). Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


UK 14-day right to cancel (Consumer Contracts Regulations 2013)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days from the day you receive your goods, for any reason and without giving a justification. The item must be returned in the same condition that you received it (unused, in original packaging) with proof of purchase. To exercise this right, please contact us at helpme@cubezsolutions.co.uk.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helpme@cubezsolutions.co.uk.

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it (unworn or unused).

  • It must have all original tags attached.

  • It must be in its original packaging.

How to Start a Return

Please login to your account on our website to initiate a return process, 

  • Approval Required: Items sent back to us without first requesting a return will not be accepted.

  • Confirmation: If your return is accepted, we will send you a confirmation email with further instructions.

Shipping Your Return

Please note that you are responsible for purchasing your own return shipping label from the Post Office or a logistics provider of your choice.

Please ensure items are packed securely to avoid damage during transit. Returns must be sent to the specific address below, including your Order Number:

Recipient: Cubez-Web-RT
Address: Unit G Cedar Court, Walker Road, Coalville, Leicestershire, LE67 1TU
Tel: 07421809020

Damages and Issues

Please inspect your order immediately upon reception. Contact us right away at helpme@cubezsolutions.co.uk if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Frozen or chilled food products (including freeze-dried raw food once opened).

  • Clearance and sale items.

  • Hazardous materials (flammable liquids or gases).

  • Sale items and Gift Cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must still be in the same condition that you received it (unworn, with tags, and in original packaging) with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

  • Timeline: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund.

  • Late Refunds: If more than 15 business days have passed since we approved your return, please contact us at helpme@cubezsolutions.co.uk.